Shipping policy

SHIPPING POLICY

Thank you for shopping at Fennyby. Please review the following information about how we process and ship your order.

Order Processing
All orders are processed within 1-2 business days after payment confirmation. Orders are not shipped on weekends or public holidays. If we experience a high volume of orders, processing may take slightly longer — we'll notify you by email if there's a significant delay.

Shipping Rates and Delivery Estimates
We currently ship to addresses across Canada. Shipping charges are calculated and displayed at checkout based on your order and destination. Estimated delivery time is 7-15 business days from the date of shipment, depending on your location. Delivery times are estimates only and are not guaranteed, as they can be affected by factors outside our control, including carrier delays and customs processing.

Order Tracking
Once your order ships, you will receive a shipping confirmation email with a tracking number so you can follow your package's progress.

Customs, Duties, and Taxes
Fennyby is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). We choose our shipping partners carefully to minimize this risk, but we cannot guarantee a shipment will not be subject to these charges.

Damaged, Lost, or Missing Packages
If your package arrives damaged, or if it appears to be lost or missing after the estimated delivery window has passed, please contact us at support@fennyby.com within 48 hours of the expected delivery date, including your order number and (if applicable) photos of the damage, so we can investigate and make it right.

Questions
If you have any questions about your shipment, please contact us at support@fennyby.com.